Why can’t I see my payments in my online account? We’re working on making it possible to see what payments you’ve made on your loan and the amount you’ve got left to pay. Until then, if you do want to check anything about your account please get in touch. Related articles What does powered by Oakbrook mean? How do I login to my online account? Likely Loan customer - Why have I been sent to this website? My bank details have changed. What do I need to do? Why are some features missing from the new version of my online account?