Skip to main content
About Us Help & support Loans Blog Contact us

General

  • Likely Loan customer - Why have I been sent to this website?
  • How do I raise a complaint?
  • Who are Likely Loans?
  • What should I do if I think I've been a victim of Fraud?
  • What is your complaints procedure?
  • Who are Oakbrook?
See all 9 articles

Managing my account

  • Can I manage my account online?
  • What should I do if I need to inform you of a Bereavement?
  • What is the new version of my online account?
  • I have lost my Loan Agreement, can I get a copy?
  • How do I login to the new version of my online account?
  • How do I change my contact details?
See all 12 articles

Payments

  • Can I pay my loan off early?
  • What happens if my Direct Debit due date falls on a weekend or a Bank Holiday?
  • How long do payments take to clear?
  • Can I cancel a payment that is being processed?
  • Can I pay by credit card?
  • What happens if I make additional repayments on my loan?
See all 18 articles

Struggling to Pay

  • What should I do if I'm struggling to pay?
  • What happens if I miss a payment?
  • Will I be charged additional interest if I miss a payment
  • What can I expect if I contact you about my money worries?
  • Where can I get help with managing my money?
  • How do I get independent advice?

Additional borrowing

  • Will I need to upload documents when I Top Up my loan?
  • Can I apply for another loan when I have paid my loan off?
  • What is a Top Up loan?
  • Why have I been asked to prove my income?
  • Why have I been offered a chance to top up my loan?
  • How does a Top Up loan work?
See all 13 articles

Still need help?

Can't find what are you looking for? Get in touch with us and
one of our customer support agents will be able to help you.

Contact us

Looking for additional support?

Ways to Pay

There are several ways you can make the repayments for your loan either by Direct Debit or by paying online. You decide what's best for you.

View Ways to pay

Money worries

We've created range of tools, which you can find in your online account to help you manage if you find you're struggling to meet your contractual payments.

View Money worries
Modern Slavery Statement Terms of use Privacy Policy Sitemap Complaints Contact us

Finio Loans is a trading style of Oakbrook Finance Limited, Registered in England and Wales No. 07831517.

Registered Office: The Poynt North, 45 Wollaton Street, Nottingham, NG1 5FW. Authorised and regulated by the Financial Conduct Authority.

Powered by Oakbrook