Submit a request – Finio Loans Help & Support

What can we help you with?

Your email address

First name

Surname

Mobile number

Date of Birth

Account number(optional)

This is the account number that would have been provided to you when your loan was set up. You can find this in any email we will have sent to you

Description

Please enter the details of your request. For all queries, a member of our team will respond within 48 working hours. If you selected the form type "Complaint", you will receive an acknowledgement within 5 working days and a response within 8 weeks.

How long will your current situation effect you?

Is your current situation going to impact you in the long or short term?

Have your priority bills been impacted?

Examples of priority bills are: Rent/Mortgage, gas, electric and water

Are you behind on payments with other creditors?

Example of creditors are: Credit Cards, other Loans, Finance (Car,furniture, electronics)

What is the reason for your current financial difficulty?

Please can you give more details on how your circumstances have changed?

In order to help us understand your situation, please provide a detailed account of how your circumstances have changed.

What can you afford to pay?

Please provide details of what you can afford right now. Will you be able to pay your monthly amount soon? Are you able to spread this payment over a number of months? If you can tell us what your options are, then we will be able to help you find the best outcome for your situation.

Preferred payment date?

What day in the month would you like to make payments?

First payment date

When would you like your first payment to start?

Preferred payment method?

How would you like to make your payments?

Attachments(optional)

Add file or drop files here

Search