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  3. Managing my account

Managing my account

  • Can I manage my account online?
  • What should I do if I need to inform you of a Bereavement?
  • What is the new version of my online account?
  • I have lost my Loan Agreement, can I get a copy?
  • How do I login to the new version of my online account?
  • How do I change my contact details?
  • How do I save my online account as an app to my phone?
  • What does my current balance mean?
  • What is the debt-free graph?
  • What does powered by Oakbrook mean?
  • Why can’t I see my payments in my online account?
  • Why are some features missing from the new version of my online account?

Still need help?

Can't find what are you looking for? Get in touch with us and
one of our customer support agents will be able to help you.

Contact us

Looking for additional support?

Ways to Pay

There are several ways you can make the repayments for your loan either by Direct Debit or by paying online. You decide what's best for you.

View Ways to pay

Money worries

We've created range of tools, which you can find in your online account to help you manage if you find you're struggling to meet your contractual payments.

View Money worries
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Finio Loans is a trading style of Oakbrook Finance Limited, Registered in England and Wales No. 07831517.

Registered Office: The Poynt North, 45 Wollaton Street, Nottingham, NG1 5FW. Authorised and regulated by the Financial Conduct Authority.

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